Product FAQ's
What is Evelyn?
Evelyn is a women’s health brand focused on evidence-based, non-hormonal solutions for PMS and PMDD. Our goal is to empower women to take control of their cycle with education, support, and premium, trusted, and effective supplements backed by science.
How long does it take to see results?
Some people notice changes in the first cycle, particularly around mood and emotional intensity before their period. For best results, we recommend taking the Evelyn Routine for at least 2–3 menstrual cycles as many supplements need consistent use to reach optimal levels and support real, lasting change.
Are there any side effects?
Most people don’t experience side effects. Some may notice mild digestive changes at first. If you feel unwell, stop taking the product and speak to your GP.
Can I take the Evelyn products if I have other medical conditions?
If you are taking medication, or have a pre-existing medical condition, please consult your GP before adding any of the Evelyn Supplements to your diet.
How do I know when to take Revive or the PMS Bars if my cycle isn’t regular?
If your cycle isn’t regular, don’t worry — there are two easy ways to know when to start taking Revive or the PMS Bars.
- Use a tracking app
If you track your cycle, start taking Revive or the PMS Bars around 10 days before you expect your period to begin. - Listen to your body
If your cycle is unpredictable, start taking Revive or the PMS Bars when you notice PMS symptoms beginning, such as low mood, irritability, cravings, bloating, or tiredness. This usually means you’ve entered the luteal phase.
The most important thing is consistency. Choose the approach that works best for you.
How should I store my Evelyn supplements?
Store the supplements and The PMS Bar in a cool, dry place out of direct sunlight. No refrigeration necessary.
Top tip: keep Evelyn visible in your kitchen to help build healthy habits.
Limelight FAQs
Do I have to suffer from PMDD to take part?
No! The LimeLight movement is for everyone. Those who experience PMDD, their loved ones, and anyone who wants to support better awareness and recognition of the condition.
I’m a man - how do I get involved?
You can paint your ring fingernail lime green or wear a LimeLight pin badge to show your support. You can do this throughout April for PMDD Awareness Month and one week every month to recognise the cyclical nature of PMDD. You might also choose to sync your participation with a partner, friend, or family member’s luteal phase, a powerful way to acknowledge and honor their experience.
Do I just wear it during my PMS or PMDD phase?
PMDD impacts people for up to two weeks every month, so we encourage wearing the lime green nail (or pin) throughout your luteal phase. However, during April (PMDD Awareness Month), you can wear it at any time to maximise visibility and awareness.
What if I can’t wear nail varnish?
No problem! You can wear a LimeLight pin badge instead - perfect for workplaces where nail polish isn’t allowed (like the NHS, food service, or manual jobs). The pin is a subtle but powerful way to show support.
Why the ring finger?
The ring finger symbolises commitment. Just like a ring represents love and dedication, the LimeLight nail or pin represents commitment to PMDD awareness and change.
Can I do something more than just painting a nail?
Absolutely! Here are more ways to take action:
💚 Share your story: post on social media using #PMDDLimeLight.
💚 Educate others: talk to friends, family, and colleagues about PMDD.
💚 Donate: purchase a LimeLight pin, nail polish, or make a direct donation to The PMDD Project, supporting advocacy and research.
💚 Challenge others: nominate three friends to join the movement.
What’s the point of this campaign? Does it actually help?
Yes! Visibility changes everything. PMDD is under-researched, underfunded, and often misdiagnosed. The more people see it, hear about it, and talk about it, the harder it becomes to ignore.
Movements like Movember (men’s health) and the pink ribbon (breast cancer) started small but led to huge improvements in research, funding, and awareness. LimeLight is doing the same for PMDD.
How do I get a LimeLight pin or nail polish?
You can purchase them from the Evelyn website, with 100% of proceeds donated to The PMDD Project, a charity dedicated to improving PMDD awareness, research, and support.
Is this just for women?
No! PMDD affects anyone with a menstrual cycle, including trans and non-binary people. And even if you don’t experience PMDD yourself, you probably know someone who does. The more people who participate - regardless of gender or lived experience - the bigger the impact.
What if I forget to do it during my luteal phase?
No worries! This movement is about raising awareness whenever you can. The most important thing is participation, whether it’s a week, a day, or even just one post.
Can I start a LimeLight event in my workplace or community?
Yes! We love this. You could:
💚 Organise a LimeLight nail-painting session.
💚 Hold a “LimeLight Day” where everyone wears a pin or paints a nail.
💚 Work with your company or school to raise awareness and funds for PMDD.
Orders & Discounts
How do I use my discount code?
You can enter your valid discount code at checkout. Simply apply the code in the designated discount box, and it will be applied to your order total.
What happens if my parcel arrives damaged?
If your parcel arrives damaged, please contact our customer support team as soon as possible at orders@evelynhealth.com. We’ll look into it and arrange a replacement or refund where appropriate.
What is Evelyn’s return policy?
Unopened products can be returned within 30 days of delivery, as long as they are sealed and unused.
First orders may include a complimentary Starter Kit, which is non-returnable. If a first order is returned, a £25 deduction will be applied to cover the Starter Kit and fulfilment costs.
For full details and to start a return, please visit our Returns page or email orders@evelynhealth.com.
Subscription & Account
How does the subscription work?
You can choose monthly or quarterly deliveries on most Evelyn products.
If you subscribe to the full Evelyn Routine, you’ll receive a Welcome Pack with your first order, followed by letterbox-friendly refills.
If you subscribe to other Evelyn products, you’ll receive the product only, with the same easy subscription options.
You can pause, change, or cancel your subscription at any time through your account.
How do I cancel, pause, or change my subscription or address?
You can manage your subscription by logging into your account on our website. There, you can cancel, pause, update your address, or change the frequency of your deliveries at any time.
How do I log into my account?
When you place a subscription order, you’ll receive two emails. The first confirms your order, and the second confirms your subscription.
In the subscription email, you can click “Manage subscription” to access your account and manage your orders. From there, you can reschedule, skip, or cancel deliveries, and update your address or payment details.
You can also log in at any time by clicking the account icon in the top right corner of our website.
How do I subscribe to the Evelyn products?
You can subscribe on our website to receive your supplements monthly or quarterly, ensuring you never run out while enjoying exclusive savings.
Can I cancel my subscription anytime?
Yes! You can pause, modify, or cancel your subscription at any time through your account settings.
Billing
How do I update my billing information?
Click 'Manage subscription' in your subscription activation email. From here you can edit your details in the 'address & payment details' section.
Do you store my card information?
Your privacy and security are our top priority. We do not store credit cards.
We use a secure third-party credit card vaulting service that is fully PCI-compliant. Further information is available in the Recharge Privacy Policy.
When will I get charged for my subscription renewal?
Upon placing your first order, it will be promptly processed and shipped.
For subsequent orders, you will receive a reminder email three days before we dispatch your next shipment, ensuring it's never a surprise. Billing frequency depends on your selected subscription plan.
Delivery
Do you offer free shipping?
Yes we offer free shipping on all orders over £30
Do you deliver internationally?
Not yet. We currently deliver within the UK only but watch this space.
Where do you deliver?
We currently deliver to any address within the UK
When will I receive my order?
All orders placed before 2pm on weekdays should arrive within 48 hours
Please allow an extra day for orders placed after this time. Orders placed after 2pm on Friday will be dispatched on Monday so should arrive by Wednesday.
Where is my order?
You can track the status of your order by clicking the 'view your order' button in your order confirmation email.
If you have further questions, reach out to us at orders@evelynhealth.com and we can look into this further.
Customer Support
How can I contact Evelyn for support?
You can reach out to us via email a hello@evelynhealth.com, or through our contact form on the website.
Other
Are your products sustainable?
Yes. We’ve tried to make choices that are as responsible and sustainable as possible, without compromising on quality.
Our tins are made from aluminium, which is infinitely recyclable. Refills come in compostable pouches. Our water bottle is glass with a stainless steel lid, and the scoop is stainless steel too. The tote bag is made from ethically sourced cotton and arrives in a 100% certified compostable bag*
All of our supplements are fully vegan, including the omega-3, which is algae-based, and the capsules, which are gelatin-free.
We’re also working with Green Consultants (based at Exeter University) to carry out a full carbon footprint audit. It’s the first step in properly understanding our impact and finding ways to reduce and offset it.
We know we’re not perfect, but we believe in being transparent and doing things properly.
*We use 100% certified compostable bags made from PLA + PBAT - plant-based and biodegradable materials designed for a lower-impact future. To dispose of your bag responsibly, we recommend that you use commercial composting. You can use resources such as Compost Connect to locate appropriate facilities. If composting isn’t available in your area, dispose of the bag with general waste.